Terms of Service

Vault is a property deal management platform provided by eSpace Property Investment Ltd ("we", "us", "our"). It is designed for property sourcers and investment businesses to manage deals, investors, and documentation.

By creating an account and using Vault, you agree to these Terms of Service in full. If you are entering into this agreement on behalf of an organisation, you confirm you have authority to bind that organisation.

Vault is offered as a monthly subscription on three tiers: Starter (£39.99/month), Pro (£79.99/month), and Unlimited (£149.99/month). All plans include a 14-day free trial.

Payments are processed by Paddle, our authorised reseller and Merchant of Record. By subscribing, you agree to Paddle's terms of service and privacy policy. VAT is applied where applicable in accordance with applicable UK VAT legislation.

Subscriptions renew automatically each month unless cancelled before the renewal date. We will provide 30 days' written notice before any price increase takes effect for existing subscribers. A price change will not affect your subscription during a billing cycle that is already paid.

You may cancel your subscription at any time by: (a) using the cancellation function within your account dashboard; or (b) emailing dax@espaceproperty.com from the email address associated with your account.

We will confirm your cancellation by email within 2 business days. Cancellation takes effect at the end of your current paid billing period — you will retain access until then and will not be charged for the following period. No partial refund is issued for the unused portion of a billing period.

Free trial cancellations: if you cancel during the 14-day free trial, you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan at the applicable tier rate.

You have a 14-day cooling-off right from the date of your first paid subscription. If you exercise this right within 14 days of your first payment, we will issue a full refund within 14 days.

You agree to use Vault only for lawful purposes in connection with property sourcing and investment activities. You must not use Vault to store, share, or distribute unlawful, fraudulent, or misleading content.

Each account is for use by your organisation only. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.

We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data you store in Vault (deals, investor details, documents) is owned by you. We do not sell your data to third parties.

For full details, please refer to our Privacy Policy.

In providing Vault, eSpace Property Investment Ltd ("Vault") processes certain personal data on your behalf as data processor. You are the data controller in respect of personal data relating to investors, vendors, and other individuals that you input into the Platform.

Vault shall: (a) process such personal data only on documented instructions from you; (b) implement appropriate technical and organisational measures to ensure security appropriate to the risk in accordance with Article 32 of the UK GDPR; (c) not engage any sub-processor without your prior authorisation (a list of current sub-processors is available on request); (d) assist you in meeting your obligations to respond to data subject rights requests; (e) notify you without undue delay upon becoming aware of a personal data breach; and (f) at your election, delete or return all personal data upon termination of this agreement.

This clause constitutes the data processing agreement required by Article 28 of the UK GDPR between Vault (as processor) and you (as controller). Vault processes personal data in the United Kingdom. Where personal data is transferred outside the UK, Vault will ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.

Vault operates using Stripe Connect in a marketplace configuration, acting solely as a technology facilitator. All payments are made directly between you (as the sourcing business/payee) and your investors (as payers) via Stripe's payment infrastructure. eSpace Property Investment Ltd does not hold, collect, or transmit client funds at any point, does not act as an e-money institution, and is not authorised as a payment service provider under the Payment Services Regulations 2017. You as the sourcing business are the merchant of record for all transactions processed through the Platform.

You are solely responsible for ensuring your sourcing fee arrangements, payment terms, and any agreements with investors comply with all applicable law.

By using Vault, you represent and warrant that: (a) you are registered with HMRC for anti-money laundering supervision under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017), if required for your activities; (b) you are a member of an approved redress scheme pursuant to the Consumers, Estate Agents and Redress Act 2007, if required for your activities; and (c) you have in place, and comply with, all required AML policies and procedures.

You agree to provide Vault with evidence of your HMRC AML registration and redress scheme membership upon request, and to notify Vault immediately if either lapses. eSpace Property Investment Ltd does not carry out estate agency work and is not an AML-regulated entity in respect of any property transaction facilitated through the Platform. All AML obligations in respect of transactions remain solely with you.

You are responsible for complying with all applicable law governing your property sourcing activities, including but not limited to: the Estate Agents Act 1979; the Consumers, Estate Agents and Redress Act 2007; the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017; the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; the Consumer Rights Act 2015; the Digital Markets, Competition and Consumers Act 2024; and the UK General Data Protection Regulation and Data Protection Act 2018.

Vault is provided "as is". We do not guarantee uninterrupted availability. To the maximum extent permitted by law, our liability for any claim arising from your use of Vault is limited to the amount you paid in subscription fees in the 3 months preceding the claim.

We are not liable for: (a) loss of profits, revenue, or data; (b) indirect or consequential losses; or (c) any losses arising from your failure to comply with applicable law or regulatory requirements in your property sourcing activities.

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of Vault after that date constitutes acceptance of the updated terms. If you do not agree to the updated terms, you may cancel your subscription before the changes take effect.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

eSpace Property Investment Ltd
Email: dax@espaceproperty.com