Terms of Service

Xenari is an intelligent property operations and workflow platform provided by Xenari Ltd ("we", "us", "our"). It is designed for property professionals and organisations — including sourcers, investors, developers, estate agents, housing associations, local authorities, supported living providers, asset managers and private clients — to manage deals, investors, and documentation.

By creating an account and using Xenari, you agree to these Terms of Service in full. If you are entering into this agreement on behalf of an organisation, you confirm you have authority to bind that organisation.

Professional plans. Xenari's Professional plans — Starter (£39.99/month), Pro (£79.99/month), and Unlimited (£149.99/month) — are self-service monthly subscriptions that you purchase and manage directly within your account. Professional plans include a 14-day free trial covering deal management, investor management, campaigns and AI generations at the tier's usual limits. The Template & Document Library is not included during the trial. Unlimited plan team members are limited to 10 seats; organisations requiring more should contact us about an Organisation plan.

A payment method is required to start a Professional trial. Payments are processed by Paddle, our authorised reseller and Merchant of Record. By subscribing, you agree to Paddle's terms of service and privacy policy. VAT is applied where applicable in accordance with applicable UK VAT legislation.

Subscriptions renew automatically each month unless cancelled before the renewal date. We will provide 30 days' written notice before any price increase takes effect for existing subscribers. A price change will not affect your subscription during a billing cycle that is already paid.

Organisation plans. Xenari also offers Organisation plans — Organisation Starter, Organisation Growth, Organisation Scale, and Enterprise — for housing providers, local authorities, and property organisations running multiple teams. Organisation plans are not self-service: they are provisioned individually following a sales enquiry, are not billed through the self-service Paddle checkout used for Professional plans, and are not offered with an automatic free trial. Pricing and terms for Organisation plans are agreed directly with Xenari before access is provisioned.

Subscribing to a Professional plan does not grant, and cannot be used to obtain, access to Organisation workspaces, Organisation templates, or any Organisation-tier functionality. Organisation access is a separate product, provisioned independently of any Professional subscription.

You may cancel your subscription at any time by emailing dax@espaceproperty.com from the email address associated with your account.

We will confirm your cancellation within 24 hours. Cancellation takes effect at the end of your current paid billing period — you will retain access until then and will not be charged for the following period. No partial refund is issued for the unused portion of a billing period.

Free trial cancellations (Professional plans): if you cancel during the 14-day free trial, you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan at the applicable tier rate.

You have a 14-day cooling-off right from the date of your first paid Professional subscription. If you exercise this right within 14 days of your first payment, we will issue a full refund within 14 days.

You agree to use Xenari only for lawful purposes in connection with your property-related business activities. You must not use Xenari to store, share, or distribute unlawful, fraudulent, or misleading content.

Each account is for use by your organisation only. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.

We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data you store in Xenari (deals, investor details, documents) is owned by you. We do not sell your data to third parties.

For full details, please refer to our Privacy Policy.

In providing the Xenari platform, Xenari Ltd ("Xenari") processes certain personal data on your behalf as data processor. You are the data controller in respect of personal data relating to investors, vendors, and other individuals that you input into the Platform.

Xenari shall: (a) process such personal data only on documented instructions from you; (b) implement appropriate technical and organisational measures to ensure security appropriate to the risk in accordance with Article 32 of the UK GDPR; (c) not engage any sub-processor without your prior authorisation (a list of current sub-processors is available on request); (d) assist you in meeting your obligations to respond to data subject rights requests; (e) notify you without undue delay upon becoming aware of a personal data breach; and (f) at your election, delete or return all personal data upon termination of this agreement.

This clause constitutes the data processing agreement required by Article 28 of the UK GDPR between Xenari (as processor) and you (as controller). Xenari Ltd is a UK company and personal data is controlled from the UK; the platform is operated using reputable infrastructure and service providers located in the UK, EU and US — see our Privacy Policy for the current list of sub-processors and their locations. Where personal data is transferred outside the UK, Xenari will ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.

Xenari operates using Stripe Connect in a marketplace configuration, acting solely as a technology facilitator. All payments are made directly between you (as payee) and your investors (as payers) via Stripe's payment infrastructure. Xenari Ltd does not hold, collect, or transmit client funds at any point, does not act as an e-money institution, and is not authorised as a payment service provider under the Payment Services Regulations 2017. You are the merchant of record for all transactions processed through the Platform.

You are solely responsible for ensuring your fee arrangements, payment terms, and any agreements with investors comply with all applicable law.

Users are responsible for determining and complying with any legal, regulatory, professional or industry requirements applicable to their own activities. Xenari Ltd does not assess, verify, approve or guarantee a user's regulatory status, HMRC anti-money-laundering supervision, redress-scheme membership or legal compliance. Use of the Platform does not constitute regulatory approval or legal advice.

Depending on your property-related business activities, this may include (without limitation): the Estate Agents Act 1979; the Consumers, Estate Agents and Redress Act 2007; the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017; the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; the Consumer Rights Act 2015; the Digital Markets, Competition and Consumers Act 2024; and the UK General Data Protection Regulation and Data Protection Act 2018. This list is provided for your awareness only — it is your responsibility to determine which requirements apply to you and to comply with them; Xenari Ltd does not verify or enforce compliance with any of them.

Xenari is provided "as is". We do not guarantee uninterrupted availability. To the maximum extent permitted by law, our liability for any claim arising from your use of Xenari is limited to the amount you paid in subscription fees in the 3 months preceding the claim.

We are not liable for: (a) loss of profits, revenue, or data; (b) indirect or consequential losses; or (c) any losses arising from your failure to comply with applicable law or regulatory requirements in your property-related business activities.

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of Xenari after that date constitutes acceptance of the updated terms. If you do not agree to the updated terms, you may cancel your subscription before the changes take effect.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Xenari Ltd
Company No. 17372098
Email: dax@espaceproperty.com