Refund Policy

Xenari's Professional plans (Starter, Pro, and Unlimited) include a 14-day free trial covering deal management, investor management, campaigns and AI generations at the tier's usual limits. The Template & Document Library is not included during the trial. A payment method is required to start a trial, and you will not be charged during the trial period. You may cancel at any time before the trial ends and you will not be billed.

Organisation plans (Organisation Starter, Growth, Scale, and Enterprise) are separately provisioned following a sales enquiry and are not offered with a self-service free trial.

Xenari Professional subscriptions are billed monthly. We do not offer refunds for partial months or unused portions of a billing period.

If you cancel your subscription, access continues until the end of your current billing period. No further charges will be made after cancellation.

We will issue a full refund in the following circumstances:

• You were charged due to a technical error on our part
• You were charged after a confirmed cancellation
• You are entitled to a refund under applicable UK consumer law

Refund requests must be submitted within 14 days of the charge by emailing dax@espaceproperty.com with your account email and a description of the issue.

To cancel your subscription, contact us at dax@espaceproperty.com. We will confirm cancellation within 24 hours and ensure no further charges are made.

For any billing or refund queries, contact us at dax@espaceproperty.com. We aim to respond within 1 business day.